FSL11 Terms of Service: User Agreement, Contest Rules, Account Policies
FSL11’s terms of service cover the user agreement, contest rules, account policies, payment terms, and the legal framework. Read before using the platform.
User agreement and eligibility
By using FSL11, you agree to be bound by these terms of service. The agreement is the input that drives the legal relationship between you and the operator, and the relationship is the desk’s commitment to operating within Indian law.
Eligibility requires: (1) you are 18 years or older, (2) you are a resident of India, (3) you reside in a state where paid fantasy sports contests are legal (28 states), (4) you have a valid mobile number and email address, (5) you have not been previously banned from the platform. The eligibility is the input that drives the regulatory compliance.
FSL11 reserves the right to verify your eligibility at any time, and the verification is the input that drives the compliance. If you fail the verification, your account will be suspended and your balance will be refunded. The suspension is the right thing for the platform’s legal compliance.
Account registration and security
You must register with a valid mobile number and verify via OTP. The registration is the input that drives the account security, and the security is the desk’s commitment to player protection. Each player is allowed only one account, and the one-account rule is enforced at the system level.
You are responsible for maintaining the confidentiality of your account credentials, and the confidentiality is the input that drives the account security. FSL11 is not responsible for unauthorised account access that results from your failure to maintain the confidentiality, and the failure is the right thing for the player to be aware of.
Two-factor authentication is recommended for all accounts, and the 2FA is the right input for the enhanced account security. The 2FA can be enabled in the app’s settings under Security > Two-Factor Authentication, and the enable is the right thing for the player’s account security.
Contest rules and scoring
All contests are skill-based fantasy sports contests, and the skill is the input that drives the legal compliance with Indian regulations on fantasy sports. The contests are not gambling, and the non-gambling is the right thing for the platform’s legal operation.
The scoring system is publicly documented in the app’s help centre under Scoring Rules, and the documentation is the input that drives the player transparency. The scoring is updated within 5 seconds of each ball being bowled, and the update is the right thing for the live match experience.
Contest entry is final once the contest deadline has passed, and the finality is the input that drives the contest integrity. No refunds are issued for entries after the deadline, and the no-refund is the right thing for the platform’s operational sustainability.
Payment terms and TDS
Deposits can be made via UPI, bank transfer, Paytm, or debit/credit card. The minimum deposit is Rs 100, and the maximum deposit is Rs 1 lakh per transaction. The limits are the input that drives the regulatory compliance, and the compliance is the right thing for the platform’s legal operation.
Withdrawals are processed within 2 minutes during business hours and 5-30 minutes outside business hours. The minimum withdrawal is Rs 100, and the maximum withdrawal is Rs 5 lakh per transaction. The limits are the input that drives the regulatory compliance.
TDS (Tax Deducted at Source) applies to net winnings above Rs 10,000 in a financial year, at a rate of 30%. The TDS is deducted at the withdrawal step, and the deducted amount is reflected in your Form 26AS at the end of the financial year. The TDS is the input that drives the tax compliance.
KYC and verification
KYC (Know Your Customer) verification is required for cumulative deposits above Rs 10,000 or withdrawals above Rs 50,000. The KYC documents required are: PAN card (mandatory), Aadhaar card (for address proof), and a recent photo. The KYC is the input that drives the regulatory compliance, and the compliance is the right thing for the platform’s legal operation.
KYC verification is processed within 48 hours of document submission, and the processing is the input that drives the player experience. If the verification fails, the player is notified via email with the reason for the failure, and the failure is the input that drives the player’s resubmission.
FSL11 may request additional KYC documents at any time, and the request is the input that drives the enhanced due diligence. The additional documents are typically required for high-value transactions, and the requirement is the right thing for the platform’s regulatory compliance.
Prohibited activities
The following activities are prohibited: (1) creating multiple accounts, (2) using automated tools or bots, (3) colluding with other players, (4) exploiting bugs or vulnerabilities, (5) money laundering, (6) any illegal activity. The prohibited list is the input that drives the platform’s integrity, and the integrity is the right thing for the player experience.
FSL11 uses automated detection systems to identify prohibited activities, and the detection is the input that drives the rapid response. The response is the desk’s commitment to maintaining a level playing field for all players, and the level is the right thing for the platform’s long-term sustainability.
Players found to be engaged in prohibited activities will have their accounts suspended and their balances forfeited, and the forfeiture is the input that drives the deterrent. The deterrent is the right thing for the platform’s regulatory compliance.
Dispute resolution and governing law
Disputes are first addressed through the customer support channels (in-app help, email, phone). If the dispute is not resolved through support, the dispute can be escalated through the bank’s dispute resolution mechanism (for payment-related issues) or the consumer court (for material disputes). The escalation is the input that drives the fair resolution, and the resolution is the right thing for the player experience.
These terms of service are governed by the laws of India, and the governing law is the input that drives the legal compliance. Any legal action arising from these terms will be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, and the jurisdiction is the right thing for the platform’s legal operation.
FSL11 may update these terms of service from time to time, and the update will be communicated via email and in-app notification at least 30 days before the change takes effect. The 30-day notice is the input that drives the player awareness, and the awareness is the desk’s commitment to transparency.